1. Agreement to terms
These Terms & Conditions (“Terms”) constitute a legally binding agreement between you and Soft Stone Point governing your access to and use of our website and services. By accessing the site or booking a service, you agree to these Terms. If you do not agree, please do not use our site or services.
2. Services and website
We provide styling content and professional styling services (in person and/or virtual). Content is for general information and inspiration and should not be considered personal or professional advice unless expressly stated in a paid engagement. We may update, suspend, or discontinue any feature or service at any time without notice.
3. Eligibility
You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are accessing on behalf of an organization, you represent that you have authority to bind that organization.
4. Accounts & security
Where accounts or portals are offered, you are responsible for maintaining the confidentiality of login credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
5. Bookings, pricing & payment
- Quotes and prices are shown in the booking flow or cart and are subject to change until confirmed.
- We may require full or partial prepayment to secure a session. Taxes and third‑party fees (e.g., travel, shipping) may apply.
- Payments are processed by third‑party payment providers. We do not store full card details.
- We reserve the right to refuse or cancel a booking for reasons including service availability, errors in pricing/description, or suspected fraud.
6. Cancellations & rescheduling
We understand plans change. Our standard policy is:
- Reschedule with at least 48 hours’ notice at no charge (subject to availability).
- Cancellations 24–48 hours before a session may incur a 50% fee.
- Cancellations less than 24 hours or no‑shows may be charged 100% of the session fee.
Different terms may apply for group events or special engagements; such terms will be stated at booking.
7. Returns & refunds
For details, see our Refund Policy. Nothing in these Terms affects your statutory rights.
8. Intellectual property
The website, content, designs, text, graphics, logos, images, videos, and other materials are owned by or licensed to Soft Stone Point and are protected by intellectual property laws. You may not copy, modify, distribute, create derivative works, or exploit any content without our prior written consent. Purchased deliverables are licensed for your personal, non‑commercial use unless we agree otherwise in writing.
9. Acceptable use
You agree not to misuse the site or services, including by: (a) violating laws; (b) infringing rights of others; (c) uploading malicious code; (d) scraping or automated data collection without permission; (e) interfering with security or access controls; or (f) using content for competing services without consent.
10. Third‑party links
Our site may contain links to third‑party websites or services we do not control. We are not responsible for their content, policies, or practices. Accessing third‑party sites is at your own risk.
11. Disclaimers
Except as expressly provided, the website and services are provided “as is” and “as available”. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non‑infringement. We do not guarantee specific styling outcomes, product availability, or that the site will be uninterrupted or error free.
12. Limitation of liability
To the fullest extent permitted by law, Soft Stone Point and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business interruption, arising from or related to your use of the site or services. Our aggregate liability for any claim shall not exceed the amount you paid to us for the service giving rise to the claim in the 3 months preceding the event.
13. Indemnification
You agree to defend, indemnify, and hold harmless Soft Stone Point and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your violation of these Terms or misuse of the site or services.
14. Governing law & jurisdiction
These Terms are governed by the laws of England and Wales. Courts located in England shall have exclusive jurisdiction over disputes, subject to applicable consumer protections.
15. Changes to Terms
We may update these Terms at any time. Changes become effective upon posting. Continued use of the site or services constitutes acceptance of the updated Terms.
16. Contact
Soft Stone Point
17 Thomas Rapids, Millerview BT51 3NQ
+44 21 1665 5331 • [email protected]