We respect your privacy. This Privacy Policy explains how Soft Stone Point collects, uses, discloses, and protects information when you visit our website or interact with our services.
1. Who we are (data controller)
Soft Stone Point (“we”, “us”, “our”) is the controller responsible for your personal data collected via this site.
- Address: 17 Thomas Rapids, Millerview BT51 3NQ
- Phone: +44 21 1665 5331
- Email: [email protected]
- Company Reg. No.: 89198085
2. Data we collect
2.1 Information you provide
- Contact details: name, email, phone, and message content submitted via our contact form.
- Booking and purchase details: if you place an order or book a paid service (e.g., via cart.php), we may collect billing and delivery details. Payments are processed by third‑party providers; we do not store full card numbers.
- Communications: feedback, survey responses, and correspondence with our team.
2.2 Information collected automatically
- Usage data: pages visited, referring/exit pages, timestamps, approximate location, device and browser details.
- Cookies and similar technologies: small files stored on your device that help us remember preferences and understand site usage. See section 4.
2.3 Information from third parties
We may receive limited information from analytics and advertising partners (e.g., Google Analytics, Facebook Pixel) as described below.
3. How we use data and legal bases
- Provide and improve our services, respond to enquiries, and operate our website (performance of a contract or legitimate interests).
- Analytics and performance monitoring to improve content and user experience (consent where required; otherwise legitimate interests).
- Marketing and remarketing, including via Facebook Pixel, when you have provided consent (or as otherwise permitted by law).
- Compliance with legal obligations and enforcement of our Terms & Conditions.
Facebook Pixel. We use the Facebook (Meta) Pixel to measure reach and deliver relevant ads. This may involve setting cookies and processing usage data. You can control this in our cookie preferences or via your Meta account settings.
4. Cookies
We use the following cookie categories, aligned with the on‑site cookie banner:
- Strictly necessary (always on): required for core site functionality and security.
- Analytics (optional): help us understand site performance (e.g., Google Analytics).
- Experience improvements (optional): personalizations, UI preferences, and similar quality-of-life features.
You can manage your choices any time via the cookie banner:
- Open the banner and select Customize to toggle categories.
- Click Accept all to consent to all optional cookies, or Decline to reject them.
- Click Save preferences to store your choices in localStorage (on this browser).
5. Sharing and international transfers
We may share information with trusted providers who help us operate our website and deliver services (e.g., hosting, analytics, payment processing, email). These providers are bound by contractual and confidentiality obligations.
Where data is transferred outside the UK or EEA, we implement appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions, as applicable.
6. Retention
- Contact enquiries: up to 24 months from last interaction.
- Client records and invoices: as required by law (typically 6 years in the UK).
- Analytics data: typically 14–26 months, depending on provider settings.
7. Your rights
Subject to applicable law, you may have the right to access, rectify, erase, restrict or object to processing, and data portability. Where processing is based on consent, you can withdraw it at any time (this will not affect processing already performed).
To exercise rights, contact us at [email protected]. You can also lodge a complaint with your local supervisory authority (e.g., the UK ICO).
8. Security
We implement administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
9. Children
Our website and services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us to request deletion.
10. Changes to this policy
We may update this policy from time to time. Changes take effect when posted on this page. We encourage you to review this policy periodically.
11. Contact
Questions about this policy? Contact:
- Soft Stone Point, 17 Thomas Rapids, Millerview BT51 3NQ
- +44 21 1665 5331
- [email protected]